Privacy Policy

The Gilded Spoon ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website www.thegildedspoon.com (the "Site") or use our services, such as making online reservations or contacting us through our forms. This policy is effective as of January 1, 2024.

Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you make a reservation, sign up for our newsletter, contact us through our contact form, or participate in a survey or promotion.
• Payment Information: When you make a purchase or reservation that requires payment, we collect payment information, such as your credit card number, expiration date, and billing address. This information is processed by our secure payment processor, Stripe, and is not stored on our servers. Please review Stripe's privacy policy for more information on how they protect your payment information.
• Usage Data: We automatically collect information about your interactions with our Site, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and other tracking technologies to collect this data.
• Location Data: With your consent, we may collect information about your location through your mobile device. We use this information to provide location-based services, such as showing you nearby restaurants or special offers. You can disable location services in your device settings.

How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Our Services: We use your information to process reservations, respond to inquiries, personalize your experience, and improve the functionality and content of our Site.
• Communication: We may use your information to send you emails about your reservations, special offers, newsletters, and other important information. You can opt-out of receiving these emails at any time by following the unsubscribe instructions in the email.
• Marketing: With your consent, we may use your information to send you marketing communications about our products and services, including promotions and events.
• Analytics: We use your information to analyze trends, track user behavior, and measure the effectiveness of our marketing campaigns. This helps us understand how users interact with our Site and improve our services.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, email marketing, data analytics, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners, such as hotels and tour operators, to provide you with related services.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment information, during transmission.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We regularly assess our security measures to identify and address vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The Gilded Spoon
721 Bourbon Street
New Orleans, LA 70116
Email: [email protected]
Phone: (504) 555-GOLD (4653)

Privacy Policy Officer: Madame Evangeline Dubois, Chief Compliance Officer

This privacy policy is designed to comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).